GDPR and Data Privacy
- What is GDPR?
- How is GDPR applicable to Longitude’s research work?
- How does Longitude ensure its fieldwork vendors are GDPR compliant?
Quantitative data and research
- How do Longitude’s fieldwork vendors identify appropriate respondents for a survey?
- How does Longitude obtain consent to contact prospective sample respondents?
- How does Longitude select its fieldwork vendors?
- What data does Longitude receive from its fieldwork vendors?
- What steps does Longitude take to ensure high quality survey data?
- What platform does Longitude use to host its surveys?
- How are surveys branded?
- Are survey respondents aware of Longitude’s end-client during fieldwork?
- Can a survey be hosted in a Client’s brand?
- Can Longitude help survey a contact list provided by a Client?
- How do survey links for clients work?
- Can Longitude reveal the identities of organizations who have completed a survey?
- Can indicative respondent profiles be shared for review before a survey is launched?
- How do you define C-suite, C-1 and C-2 in your survey specifications?
- What is CAWI and CATI? Which methodology does Longitude use?
- Are survey respondents incentivised?
- Can I send a copy of the final report to the survey respondents?
- What’s a minimum credible sample for a survey?
- In what data formats can Longitude provide survey data? And what is included by default?
- What data analysis capabilities does Longitude offer?
Qualitative data and interviews
- Can Longitude help source and conduct “on the record” interviews, to be named and quoted?
- What is an appropriate number of interviewees to conduct for our study?
- Can Longitude interview my clients or subject matter experts (SMEs)?
- Can I or another person from my firm join or listen in on an interview?
- Can Longitude guarantee it will source a specific interview?
- What is Longitude’s approach to interviewees with regards to diversity and inclusion?
- Will Longitude provide a long-list of interviewee candidates for review?
- Can we veto a proposed interviewee?
- Do you record all interviews? Can we get a copy of the recording or transcript?
- Does Longitude get approval to publish quotes and other content from interviewees?
- What information does Longitude receive from its fieldwork vendors in relation to qualitative interviews, and how do you ensure GDPR compliance for this?
- How long does Longitude keep personal information from qualitative interviews on file?
What is GDPR?
The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonise data privacy laws across Europe, to protect and empower all EU citizens’ data privacy and to reshape the way organisations across the region approach data privacy.
How is GDPR applicable to Longitude’s quantitative research work?
GDPR applies to all companies processing and holding the personal data of data subjects residing in the European Union, regardless of the company’s location. Therefore, GDPR is applicable to organisations who collect, store, process, transfer, and / or dispose of data related to EU residents. When it comes to conducting quantitative market research, Longitude does not manage personal data/personal identifiable information (IIP) of respondents residing in the EU. Instead Longitude employs a roster of data collection agencies who recruit participants into their networks or panels with the sole purpose of taking part in market research studies on behalf of their (fieldwork vendors’) clients. Longitude does not engage in any contact including soliciting, liaising, coordinating or corresponding with fieldwork vendors’ panel members. To uphold the principles of GDPR and the ethos of ethical research, no personal data (such as name, company name, address, email address, IP address etc.) is shared with Longitude by our fieldwork vendors during fieldwork. In this instance, because Longitude is utilising summary level information from its fieldwork vendors, Longitude is therefore neither controlling nor processing personal data when conducting surveys on behalf of clients. The only exception is when conducting qualitative recruitment, where specific permission and consent is obtained from our interviewees. See the section on qualitative interviews for more information on this.
How does Longitude ensure its fieldwork vendors are GDPR compliant?
All fieldwork vendors used by Longitude are engaged under contract and agree that they: Ensure that no personally-identifiable information relating to its research subjects is disclosed to Longitude in connection with the provision of the Services and/or any Deliverable to Longitude, or otherwise in connection with their engagement by Longitude. If they do have to process personal data, such vendors agree that they will:
- Ensure they comply with their obligations under data protection law;
- Ensure appropriate security measure are in place in order to protect any personal data;
- If applicable, notify Longitude of any changes in its ability to transfer any personal data to Longitude or any other third party;
- Notify Longitude of any security breaches or complaints and where necessary assist Longitude with rectifying such matters.
How do Longitude’s fieldwork vendors identify appropriate respondents for a survey?
Longitude’s fieldwork partners identify suitable candidates to participate either from their existing panel or from publicly available databases. However, their suitability for participation is then qualified during the survey process by questions related to job title, role, function and decision making responsibilities. Only those respondents with the necessary qualifications will then complete the survey. Typical sources for identifying potential respondents vary, but can include:
- List building: participants are recruited from B2B databases and business list providers. These databases include Bloomberg, Thomson Reuters and Dun & Bradstreet, among others.
- Respondent identification: potential recruits are verified via professional networking websites such as LinkedIn, or directly from corporate websites, to ensure potential respondents are credible.
- Respondent contact: respondents are contacted via telephone on their business numbers.
How does Longitude obtain consent to contact prospective sample respondents?
- Explain how the fieldwork partner obtained their contact details;
- Explain the purpose of the research;
- Explains that the contact has the option to have their data removed from the fieldwork partner’s database and not to be contacted again.
How does Longitude select its fieldwork vendors?
We only work with a select range of fieldwork vendors who comply with our quality and process requirements, and who meet our compliance standards. All of our fieldwork vendors are engaged under contracts, which sets out, among other things, our vendor compliance requirements and expectations of them as regards data protection laws. We have been working with most of our fieldwork vendors for many years so we have strong relationships with them, and clearly established ways of working. To support this, we seek to do annual on-site visits to all of our offshore fieldwork vendors, and more regular visits to any of our onshore UK-based fieldwork vendors. In addition, we continually review our fieldwork vendor shortlist in conjunction with our client needs and/or changes in innovation and technology. We review their previous and current projects, we seek referrals and recommendations and we test them to ensure they can provide the type of high-calibre samples and trustworthy support that our clients need and expect. Any survey fieldwork providers that we’ve tested and who do not meet our quality bar are permanently removed from our fieldwork vendor shortlists.
What data does Longitude receive from its fieldwork vendors?
For quantitative research, Longitude’s fieldwork vendors are only allowed to share survey responses in an aggregated and anonymised form. When sharing raw data, fieldwork vendors must anonymize the data and ensure participants cannot be identified personally either through their responses or due to the features of the universe they are recruited from.
What steps does Longitude take to ensure high quality survey data?
Longitude’s quality assurance processes are handled over four distinct aspects of a typical project: 1. Survey questionnaire review:
- At a basic level, our editorial team holds regular training on survey design, to ensure that we’re conceptualising and designing our research questionnaires to best deliver on their target outcomes. We are acutely conscious that bad design delivers bad results.
- We review the questionnaire in relation to the underlying hypotheses being explored within the study, to ensure it is going to deliver on the overall objectives.
- Our research operations team reviews all questionnaires to ensure that they have the correct routing, respondent instructions, scripting instructions, length of survey and quotas included in them. They also add logic checks to the questionnaire, which are designed to help screen out poor-quality respondents.
- We hold briefing calls with all of our trusted partners who are working on a project to ensure that we are all aligned on the project and that the survey matches the project specifications.
- Thorough link checking is conducted before we launch fieldwork.
2. Fieldwork process:
- At the outset of fieldwork, we conduct a “soft launch” period, which is used to verify that questions and screen outs are working as intended, and that the data is in line with the expected parameters.
- Beyond this soft launch phase, which is typically done at the 5-10% completion point, we conduct additional testing and reviews at the 25%, 50%, 75%, 90% and 100% completion points, removing any bad quality completes in terms of bad open ends, flatliners, speeders and outliers. Some of these processes are automated, whereas others are done manually.
- We closely monitor quotas during fieldwork, to ensure that we’re reaching the desired targets and objectives.
- We regularly check for questions where respondents are especially prone to drop offs, to ensure that questions are clear and not too onerous.
- We monitor and update logic checks, to ensure these are performing as planned.
- All open-ended questions are reviewed and filtered, with poor quality respondents rejected and replaced.
- We periodically check in and listen to call records on CATI-based projects, to assess that the fieldwork is being conducted appropriately.
3. Data delivery:
- All data tables are thoroughly checked to ensure accuracy, that they match the data processing specifications and include the correct cross-breaks, significance testing and net scores.
- A final review of all open-end responses is conducted, along with additional checks for speeders, straight-liners, and other standard checks.
What platform does Longitude use to host its surveys?
Our survey data is hosted on the Decipher survey platform. A scripted link is sent to our fieldwork vendors, who in turn use this to collect respondents from their panels or outreach. This outreach process is handled outside of Decipher to avoid sharing of any personal contact information, but all survey responses are captured and collected in Decipher. No personal information is captured by Longitude (eg, IP addresses, names of respondents, company names, etc).
How are surveys branded?
By default, all our surveys are Longitude-branded. Depending on the nature of the study and the survey type, Longitude can also conduct client-branded surveys. See below more input on to what extent a survey can be client-branded.
Are survey respondents aware of Longitude’s end-client during fieldwork?
In most cases, to avoid bias, respondents are only informed about the survey topic. In some circumstances, providing a Longitude client agrees, the identity of the client is revealed at the recruitment stage to help boost survey response rate. In this case, Longitude will seek written consent from the client.
Can a survey be hosted in a Client’s brand?
Where required, we can field a survey in our Client’s brand (for example, if a client wishes to survey its own contact list). To support this, we can customise the survey in the following ways:
- Add your logo to the survey page (we require a scalable image file of your logo, ideally in .SVG format and with a transparent background)
- Customise the end page to link to your website
- If required, we can use a custom font, but are limited to the Google font library
Any other changes would require bespoke development and would be subject to an extra charge.
Can Longitude help survey a contact list provided by a Client?
Yes, in part. Longitude cannot view or engage with a client’s client data or lists, as this would be a breach of our data policies. However, we can provide you with a survey link that can be distributed to any potential respondents you plan to target (either a single dynamic link, or a series of unique links – see next question for more information on these links).
No personal data will be captured by Longitude within this survey, which means we would not be able to confirm which of your contacts had responded or not. Longitude’s exposure in this instance is only limited to scripting and data processing (through third party subcontractors).
If Longitude has also committed to sourcing a survey sample, then any Client-sourced sample would not count towards Longitude’s overall target, but would instead act as a “top up” sample to increase the overall pool of responses. Note that the survey link we would provide would remain identical to the existing Longitude-branded survey, unless a different version has been priced in separately.
Given we are not able to review your lists or contact data, we cannot explicitly de-duplicate any repeat respondents. However, it is highly unlikely that there would be such overlap unless you carried out a major campaign around the identical target audience that Longitude is polling. In the unlikely event that someone does receive the link twice, it is almost certain that they would not go through the entire process of completing the same survey twice. So in practice, there is very limited risk.
For Clients that seek to deploy this survey to their contacts, Longitude can provide a weekly update on the response rate.
Can Longitude reveal the identities of organizations who have completed a survey?
No, this is not legally permissible under the regulation and guidelines we operate within. To help reinforce this, Longitude does not have exposure to specific organizations being represented in the survey, other than for specific quality review escalations. When requested, based on the criteria, Longitude can share an indicative list of companies that match the profile of the target companies. There is no guarantee that any of the organizations present in the indicative list will be part of the survey.
How do you define C-suite, C-1 and C-2 in your survey specifications?
The majority of our surveys are targeted at senior executives within various organisations, in particular the so-called “C-suite” executives that lead companies. These roles encompass a range of positions, such as Chief Financial Officer (CFO), Chief Executive Officer (CEO), Chief Information Officer (CIO), Chief Marketing Officer (CMO), and so on.
Depending on the focus of the theme and target companies, this upper-most rung of executives might also include Founders/Co-Founders, Managing Directors, or similar. Board Members might also be a relevant target, but would usually be defined specifically, if they are a relevant target. This group is especially well suited to comment on topics relating to strategy, key business priorities and decisions, stakeholder management, policies, leadership, and so on.
Most executive surveys aim to target these C-suite respondents along with a mix of their direct reports, or what we term “C-1”, which are considered to be very senior levels of management. Terminology can vary by region and industry, but these are typically considered to be Heads of Departments, Senior Directors or Directors, Senior Vice Presidents and Vice Presidents, and similar. This group is especially well suited to comment on issues relating to implementation of company strategy, team oversight and management, and so on.
To broaden the reach and feasibility of some surveys, and/or where it’s relevant to the theme, we often also focus one further rung down the management ladder, or what we term “C-2”. These are typically considered to be Senior Managers, and are part of the company’s strand of middle management. This group is especially well suited to comment on more granular issues within the business, such as day-to-day management, oversight of working groups, the implementation of specific changes or technologies or transformations, operational processes, and so on.
Levels of seniority below this level, such as Managers, Junior Managers, or other similar lower-level management roles, are generally considered to be part of a general workforce sample, and not usually included within a C-1 or C-2 designation. This audience is typically less suited to commenting on specific or detailed business issues, other than those that relate to the overall organisation, such as business culture, perceptions of the leadership team, and so on.
Our recommendation regarding the ideal level of respondent seniority takes into consideration who will be the most appropriate respondent for the topic being discussed, e.g. which level of respondent will have the greatest knowledge of this topic, along with other considerations such as cost and timeframe – the most senior respondents being less numerous and therefore more difficult and expensive to source for interview. We generally find that a mix of seniority levels makes for a robust sample as it ensures we get a broad perspective from across the organizations in scope.
What is CAWI and CATI? Which methodology does Longitude use?
- CAWI stands for Computer Assisted Web Interviews. This is an online survey that is self completed by a respondent.
- CATI stands for Computer Assisted Telephone Interviews. This is where an interviewer calls a respondent and fills in their answers into an online script.
Longitude makes use of either CAWI and/or CATI when sourcing its respondents to surveys, depending on the nature of the sample being targeted. CAWI respondents are typically cheaper and quicker to source, but this method can be more challenging for senior respondents, whereas CATI can be useful for targeting very specific, senior or niche respondents.
Are survey respondents incentivised?
Wherever possible, potential respondents are targeted in relation to their direct interest or experience of the topic under consideration, to ensure a good fit. However, as part of their recruitment strategy, our fieldwork vendors may sometimes incentivise potential respondents to gather responses. These incentives vary by vendor, but examples include:
- Charitable donations on the respondent’s behalf;
- Industry reports from the studies they take part in (with the end client’s consent) or strategic reports compiled by data collection agencies;
- Access to digital subscriptions, such as the Financial Times;
- Loyalty points or airmiles;
- Invitations to events;
- The chance to win prizes, such as electronic goods.
Note that Longitude would not offer incentives for any surveys being fielded to a Client’s contact list.
Can we send a copy of the final research report to the survey respondents?
Yes, if required, we can send a copy of the final research findings or report to survey participants as a PDF document or similar. This is sent via the relevant fieldwork vendor(s) used for the research, as Longitude does not hold any personal data with regards to the survey respondents. However, we are not able to send any other requests to this audience, such as invitations to events or webinars, or opt-in/registration links to receive further information from a third party, as our fieldwork vendors have a commitment to their respondents with regards to the nature of the information they will share with them and do not permit this.
What’s a minimum credible sample for a survey?
There are two core ways to approach minimum samples: one is to think about what is considered statistically significant for comparison (which suggests a minimum of 30 per segmentation), and the other is to consider whether your sample is a reasonable representation of the universe you’re trying to target. For example, a survey of 200 British consumers isn’t very impressive when you consider that there are nearly 67 million people in the UK. However, if this was a survey of 200 Swedish CEOs, this would be a sizable proportion of the total population of Swedish CEOs. In short, minimum sample sizes will shift in proportion to how broad or niche your target audience is. The minimum credible sample size that we’d suggest for a B2B study is 100 respondents. This will give a basic sample for analysing data at an overall level, but it won’t be large enough to look at specific groups within this sample, e.g. regions or industries. However, unless this is a very niche audience, we would typically recommend a minimum sample size of 200-300 respondents for a B2B audience. When comparing segmentations within a single sample, we’d suggest a minimum of 50 respondents per target segmentation. So, for example, if you wished to compare 10 countries against each other, you’d need a minimum sample size of 500 overall. Consumer studies require higher sample sizes. A good rule of thumb for a multi-country study is to ensure at least 500-1000 consumers per country, to allow for analysis by age group, gender and regions. For a single-country study, we note that sources such as BBC News considers a UK-wide sample of 2,000 respondents to be newsworthy, so this informs our minimum recommendation on sample size. Longitude will always advise clients on what we’d recommend and how to get the most out of your budget, in relation to your target outcome and desired analysis. Naturally, higher sample sizes sound more impressive, but we’re conscious that this comes at a higher cost that could also be invested in making more out of your overall thought leadership investment.
In what data formats can Longitude provide survey data? And what is included by default?
Our standard data deliverable is Excel-based data tables with approximately 5 cross breaks, typically based against the core demographic questions in the survey (eg, region, sector, company size, etc). This includes a chart for each question representing the overall topline response. We can also deliver the “raw” line-by-line respondent data in Excel, or as an SPSS file, should you wish to run further analysis in your own tools. In addition, many of our clients request a presentation summarising the key findings of the study. This can be delivered as either a static PowerPoint presentation, or else an interactive digital presentation (using the Infogram platform). More custom data formats and requests can be discussed on request.
What data analysis capabilities does Longitude offer?
Longitude offers a range of data analysis capabilities. We are experts at both the analysis, and at fitting the most appropriate approach to each project, ensuring the data is shaped in a way that best fits the content plan and deliverables. Depending on the nature of the study, some examples of analysis techniques we often deliver include:
- Leader/laggard analysis – using the survey data, we identify the businesses or consumers at the leading edge (or indeed the back of the pack) for specific behaviours, solution adoption, etc. We are then able to profile these leaders and laggards to identify key characteristics and diagnose the factors behind their positioning.
- Survey-based indexes or ranking – when conducting this type of analysis we design our questionnaire in a way that allows us to convert survey data into an index, enabling us to rank businesses or consumers on their capabilities in a particular area. This research technique is often used to drive leader/laggard analysis or create the data required for benchmark tools.
- Personas – we conduct cluster analysis on survey data to create behavioural and attitudinal segments of businesses and consumers. This enables us to deliver pen portraits of typical segments, and bring the analysis to life
- Barometers – we analyse our survey data, and combine it with real world metrics (e.g. Eurostat) to compare performance or behaviours across countries, regions, or other market segments. This is something we recently did for Intrum as part of our work on their European Consumer Payment report.
Can Longitude help source and conduct “on the record” interviews, to be named and quoted?
Yes, this is a research input that we recommend for most of our studies, usually to help complement and bring to life the quantitative data that is often being collected in addition to this. Our editorial team regularly helps to source and conduct interviews with experts and executives, which are in turn can be quoted within any content being produced by Longitude on behalf of our clients. We’ve done interviews with a broad range of C-suite executives, including CEOs or CFOs, as well as a broad range of other CHROs, CIOs, CISOs, board members, heads of innovation, non-executive directors, and other senior executives. We also regularly interview and profile newer or emerging CXO functions, such as Chief Resilience Officers, Chief Digital Officers, and Chief Diversity Officers. These interviews are either sourced directly by Longitude, or else via our client’s contact list/network. At times, we also draw on external fieldwork vendors to help source (but not conduct) interviewees for us.
What is an appropriate number of interviewees to conduct for our study?
As a rule of thumb, wherever possible, we recommend a mix of both quantitative and qualitative research inputs to help ensure a study is credible. Within this, a desirable target number of interviewees depends on a range of factors, including the purpose of the content, the desired target length, and your budget, all of which need to be taken into consideration:
- Purpose. If your goal is to achieve PR coverage, for example, then quantitative inputs are a far more important consideration, relative to the number of qualitative interviews, so we’d recommend focussing on that. But if the purpose is to start a debate on an issue or provide an interesting perspective, then even a handful of qualitative interviews can help generate a strong viewpoint and diverse perspectives. For qualitative only research, a good target number will depend on your budget, length of target content, and the ultimate purpose of the study, but we’d recommend a minimum of 2-3 for an article, or 3-9 for a concise report, as two common types of output.
- Length of content. As a rough rule of thumb, allowing for 1-3 interviewees per 1,000 words of content is a reasonable working assumption. So, for a 3,000 word report, anything from 3-9 interviews would be a decent target to aim for. Having significantly more interviews raises practical challenges, such as how to quote and cite all of these voices within a very limited space. Having no interviews at all raises different issues, such as how to bring the content to life and engage and interest the reader.
- Budget. Clearly, additional interviews cost more (as does the longer content they might require), so there is always a need for balance between purpose, length of content and what purpose or outcome is being targeted. Longitude will always seek to recommend a fair balance between these competing objectives.
Can Longitude interview my clients or subject matter experts (SMEs)?
Yes, this is a regular request from our clients, and is a common input for many of the studies we conduct. We understand these relationships are important – and often sensitive for our Clients. To this end, we always create and share interview guides for these interviewees, which can be shared with Clients in advance, for review and refinement. This helps ensure that we focus these interviews areas of greatest relevance, and avoid any potentially sensitive topics, where necessary. For particularly sensitive or important calls, it is also possible for us to conduct a pre-interview call between the interviewing editor and a relevant Client Account Lead (CAL) or relationship manager, to ensure that all parties are fully briefed on how best to tackle the interview. We also remind all interviewees that nothing will be published without their explicit permission, to ensure we’ve captured their names, job titles and quotes accurately.
Can I or another person from my firm join or listen in on an interview?
As a rule of thumb, we strongly recommend that only the Longitude editor join and run the call, as this encourages the interviewee to speak openly and candidly, and thus enables us to get the most out of the interview. If there’s any need to ensure that a specific set of questions are included, these can absolutely be discussed and agreed within the interviewee guide, prior to the call taking place. However, for Client-sourced interviews, where it is taking place with either your subject matter expert or client, we recognise that there are instances where a client representative would like to listen in on the call, and this can be accommodated, providing Longitude is still able to lead the questioning on the call. We do not, however, permit a client to join or listen in on a Longitude-sourced interview, as this changes the dynamic of the interview and can lead the interviewee to believe that the interview has in fact become a form of sales call.
Can Longitude guarantee it will source a specific interview?
No, this is not possible to guarantee, as we are reliant on a company – and individual – committing to speaking on the record. We will agree broad demographic criteria for target interviewees for each study with you, confirming which sector or country or function we are seeking to interview, but cannot commit to sourcing specific companies or individuals. As a matter of course, we will update you on progress on a regular basis with regards to confirmed interviewees.
What is Longitude’s approach to interviewees with regards to diversity and inclusion?
Longitude strongly encourages seeking both diverse viewpoints and interviewees for qualitative interviews, and will always aim for a mix of voices in its outreach. We believe this diversity makes for better thought leadership outcomes. As such, we will always seek to secure a mix of male and female interviewees, from varying regions, races, ethnic groups and backgrounds, wherever possible. However, due to the demographic profile of the functions or roles we are typically asked to interview, there is often a sharply limited pool of diverse candidates available for consideration – put bluntly, a lot of business functions and roles we tend to target often skew strongly white and male. As two simple examples, there are few female leaders in the risk or technology functions, and few black CEOs of larger companies. As such, we unfortunately cannot commit to delivering a specific ratio or target of candidates, unless there is a sufficiently broad pool of targets (eg, simply looking for senior female business executives), or unless the topic is intrinsic to the matter (eg, diversity and inclusion).
Will Longitude provide a long-list of interviewee candidates for review?
Our default process is to first agree the demographic criteria of the interviewees we are seeking to source for a study – covering criteria such as the industry, functional role, region, and so on. As part of this, we are happy to suggest several indicative examples of target interviewees, to provide more specific context. Once these core criteria are agreed, we will commence outreach to target prospects. We will not provide a full long-list of target interviewees unless this has been agreed as part of the project scope in advance. A key reason for this is that, depending on the nature or focus of the study, we might have to reach out to as many as 10-20 organisations before getting a confirmed response from one of these. Rather than detailing all the companies being approached, our project team will instead advise you when we’ve had traction or interest from a target interviewee. If it has been agreed in advance that we will provide a long-list for client review, we request that any requests for changes are provided within 72 hours. This is to ensure that we can deliver within the overall timelines, and so that interviewees are responded to within a reasonable timeframe, to avoid losing their interest. If we do not get a response within 72 hours, we reserve the right to proceed with that interview.
Can we veto a proposed interviewee?
Yes, but only under certain conditions: 1) it doesn’t fit the agreed demographic criteria; or 2) the company is a direct or indirect competitor of yours; or 3) there is some clear and relevant sensitivity in relation to a proposed interviewee (eg, they are engaged in a dispute with the client, or they are an audit client that can’t be referenced, or similar). Any other concerns raised will definitely be considered with due sensitivity by the project team, but the right to veto an interviewee will be at Longitude’s discretion if the proposed candidate complies with all the above criteria.
Do you record all interviews? Can we get a copy of the recording or transcript?
Subject to agreement from the interviewee, we do seek to record all interviewees for note taking purposes, and to capture a detailed reference of the conversation. These recordings are transcribed to act as a reference for the project editor, to extract quotes, examples, Q&As and other content. However, to minimise any privacy risks in relation to GDPR, we are unable to share either recordings or transcripts from these interviewees, unless: a) it has been agreed in advance in the project scope, and the interviewee has given their consent to us sharing this; or b) it is an interview with a Client subject matter expert, where the purpose of the interview is to share insights more widely within the Client’s organisation.
Does Longitude get approval to publish quotes and other content from interviewees?
Yes, absolutely. We will not make use of an interviewee’s input, unless they have given us written approval to confirm the accuracy of their quotes and how they have been referenced. The only exception to this is for interviews with our client’s subject matter experts, where we typically rely on the client’s marketing team to confirm these. It’s worth noting that some interviewees respond, requesting to either not be named, or for the company not to be named, or for complete anonymity (despite having agreed to speak on the record earlier). This is rare, but it is usually due to them having had their PR or communications team decide against their participation in the study. Longitude will do all it can to avoid this outcome, and to convince the interviewee to reconsider, but this may not be possible. In this instance, the quotes would be used anonymously within the report. Alternatively, Longitude could seek to organise a replacement interviewee if time allows, but this would be subject to an additional charge.
What information does Longitude receive from its fieldwork vendors and clients in relation to qualitative interviews, and how do you ensure GDPR compliance for this?
Longitude sources qualitative interviews for client research projects in one of three ways:
- Sourced by the Longitude team or drawn from existing in-house databases of interviewees
- Sourced by our clients and, subject to the right permissions, handed to Longitude team to conduct the interview
- Sourced from third-party fieldwork vendors with expertise and/or databases with relevant names
In all cases, Longitude receives only limited personal data, typically name, job title and email address. Regardless of how these interviews are sourced, Longitude acts as a “controller” of personal data, not a “processor”. This is because Longitude is the main decision-maker in the process and exercises control over the purposes and means of the processing of personal data. In the instances where respondents are sourced from either clients or fieldwork partners, Longitude requires that the following steps take place.
- Respondent’s contact information to be transferred (in compliance with GDPR procedures) to Longitude’s editorial team to conduct phone interviews
- Information participants provide will be associated with their individual self or the company they are part of for the purposes of research
- Participant responses to be quoted as part of research
To the extent that either party shares any personal data with the other party (including details of potential or actual respondents to any survey, questionnaire or interview), each party acts as data controller and promises to comply with applicable data protection law.
How long does Longitude keep personal information from qualitative interviews on file?
Our policy is to keep personal information – such as interviewee name and job title, as well as the overall interview transcript – for 36 months after the project has finished, at which point they are deleted. Communication with the interviewee (such as emails, etc.) is stored for seven years after the project is completed.