Thought leadership

How can thought leadership help my brand?

Is your company famous in its industry as a source of innovative ideas and thinking? Does it have unusual depth of insight and expertise on the issues that are reshaping the global economy? Can it deliver that knowledge to its customers in a way that is compelling and actionable, and that reinforces your brand as the go-to provider of solutions to today’s biggest business problems?

This is what it means to be a thought leader.

In each industry, there are a handful of companies that customers automatically turn to for new perspectives and expert advice on the challenges they face. By publishing fresh research and insights into the topics their customers care about, these organisations build up their reputations as leaders in their sectors. This strengthens their brands and, even more importantly, leads to positive commercial outcomes for their businesses: stronger pricing power, better customer retention and more rapid client acquisition.

For thought leadership to be successful, it needs to truly engage and inspire your audience.

The benefits of thought leadership content are clear. Furthermore, our Learning from Leaders data shows that, when customers see your company as a thought leader, they are much more likely to:

• Show a preference for your brand over your competitors in all engagements;
• Be willing to meet and engage in dialogue with representatives from your company;
• Automatically consider your company when it comes to selecting a partner for a business opportunity.

These days, it is not enough to publish a few white papers and hope that this establishes your business’s intellectual brand. In order to leverage the benefits of thought leadership content, organisations need a sustained strategy, focusing on topics where they have something fresh and compelling to say, and building campaigns that truly engage and inspire their audience. This is an organisation-wide activity that requires input from multiple functions and specialists – from board-level downwards.

Emma Wheeler, former consultant at Clyde & Co and currently responsible for driving female client strategy for UBS Global Wealth Management, shares what thought leadership means to her, and what it means to run a B2B content programme.

Getting the thought leadership recipe right

Members of the C-suite and other senior decision-makers are typically time-poor and have many competing claims on their attention. Despite this, our Learning from Leaders research shows they still dedicate significant time to reading thought leadership content – up to five hours a week, according to a cohort of 1,000 senior executives we surveyed. This means that your audience is willing to read your content – but only if it meets their needs.

This research, as well as our practical experience of working with over 50 global brands, tells us that three things really matter if you’re trying to engage an executive audience: interesting data, great storytelling and design that brings your ideas to life.

Why strong data is essential

Business audiences are looking for the data point that gives them a new perspective on their businesses and the environments in which they operate. When business executives search for interesting content, they’re primarily looking for unique insights, backed by credible research; that nugget of information that provides actionable insight and business value. This is also the component that helps your work pass the credibility test with executives. In other words, you have the evidence to back up what you’re trying to say.

Why great storytelling matters

Skillful storytelling makes sense of the data and answers the “so what?” question in relation to your thought leadership. A logical and compelling structure helps transform abstract concepts into something that resonates with your audience. A good story will also bring coherence to even the most complex topics and turn ideas and insights into something that can be absorbed and acted on. Data on its own is just noise without narrative – and weak storytelling is why many thought leadership strategies fail.

Why intelligent and engaging design is critical

Great information design is sorely lacking in a lot of B2B content. The vast majority of branded corporate content looks dull and unimaginative. This is not just an issue of aesthetics, although, of course, it’s important to make your work visually appealing. Ultimately, it’s about visual storytelling: finding the most impactful and efficient way to communicate your message, rather than simply distracting the audience with flashy imagery.

The best thought leadership strategies apply design thinking to the whole audience experience, enticing the reader and making it easier for them to understand and absorb your ideas. Great design is what brings your data and stories to life in a way that’s provocative and engaging. Read more about successfully combining data, storytelling and design here.

1. Matching thought leadership strategy with your commercial objectives

When planning your thought leadership strategy, the first question you must ask yourself is: which outcomes am I hoping to achieve? Many companies have multiple commercial objectives for their thought leadership and often marketers are expected to deliver on a combination of these.

The overall strategy consists of several campaigns and, on top of this, B2B content often needs to satisfy a diverse range of internal stakeholders, adding a further layer of complexity. Find out more about the advantages of early stakeholder engagement in this past article. Firstly, consider the following objectives that thought leadership can help you achieve, and then highlight your priorities:

• Enhance a brand’s profile and reputation
• Align your organisation with an emerging business theme
• Support lead and revenue generation
• Retain customers and build loyalty
• Deliver press and media coverage
• Be an effective conversation starter for sales
• Serve as the key input and rationale for an event

Your objectives will inform and influence your thought leadership planning process (the audience, the topics and your activation), and will affect how your campaign is structured.

It’s vital to be able to track performance against these metrics. This can be complex, as there are so many different possible KPIs to choose from, but the golden rule is to worry less about the immediate, activity-based metrics (downloads, page visits, press coverage and so on) and to focus instead on genuine business impact: number of sales meetings, customer loyalty, brand awareness and other, more meaningful metrics.

For example, a ‘state of the nation’ report, such as DNV GL’s Oil & Gas Industry Outlook, which uses year-on-year research to provide valuable industry insights, is likely to play more to your brand’s profile and reputation. In contrast, a research programme that utilises an online benchmarking tool, such as law firm Simmons & Simmons’ Big Data Race campaign, is very effective at capturing new leads for the business and supporting revenue generation. Bear in mind, however, that these objectives are rarely mutually exclusive. Brand-focused projects can reinforce commercial goals, just as commercially focused projects can reinforce the brand.

2. How to target the right audience with your thought leadership

When thinking about the target audience for your thought leadership, it is important to bear in mind that big purchasing decisions within large corporations are typically made across a leadership team. As such, B2B content campaigns need to speak to each of these different stakeholders as individuals. What matters to a CEO will be different from what matters to a CTO or a CFO. Thought leadership geared to the C-suite must take these different perspectives into account, often with separate, targeted messaging. This is an essential part of planning your campaign.

It’s important to recognise the role that these different individuals play in a purchasing decision. In many cases, the C-suite will influence the selection of suppliers, but they are very rarely the buyers making the final call. These decisions are made one, two or three levels below the board so, if the goal of your thought leadership campaign is to deliver commercial benefits, then it’s much better to target those individuals. Depending on the objectives, messaging and the nature of your client base, it might be best to target the C-suite or another group entirely.

We have also explored why law firms are investing in thought leadership to better serve their audience, as well as what the tech audience really wants to hear.

3. Find fresh angles on your thought leadership themes and topics

Choose your topics carefully

Your thought leadership campaign is much more likely to achieve its goals if you focus on the areas where executives have the greatest appetite for fresh insight and knowledge. An innovative idea that shapes a topic or throws new light on a well-trodden subject is the essence of strong thought leadership. Yet, many B2B organisations struggle to identify and articulate genuinely new ideas.

To create impactful B2B content, companies need to seek out the “white space” in terms of themes, and set research hypotheses that are likely to yield findings that cause audiences to sit up and take notice.

Asking hard questions at the outset of planning your thought leadership strategy – What do you have to say that is different? How can you find a new angle or source new data? – will ensure that the content you publish elevates your brand in the eyes of your target audience.

Hear Brian Bannister, former Head of Communications at KPMG, discuss how to navigate a crowded landscape by challenging conventional thinking and outsmarting the competition. Also, read his exclusive Q&A with Longitude here.

4. How to take your thought leadership content to market

The final stage of the thought leadership planning process is activation.

The way brands present their content can make or break a campaign. Our research shows that, for campaigns to succeed, thought leadership activation must be a top priority.

Brands that are successful at thought leadership are increasingly taking a campaign-focused approach to activating their content assets. Promoting insights in a way that engages an audience requires investment in delivery methods that capture interest and inspire creative thought.

Using content marketing techniques with thought leadership

Although they have a number of similarities, content marketing and thought leadership have traditionally been poles apart. But these two techniques are increasingly being combined, with original B2B content as the core and content marketing techniques being applied to amplify the message, extend reach and deliver tangible commercial outcomes.

Which thought leadership skills does my team need?

A successful thought leadership strategy requires access to a wide range of skills and expertise. Marketing teams may need to upskill or outsource in new areas in order to keep pace with trends in B2B content marketing and develop effective campaigns. These skills typically fall into three broad areas:

1. Storytelling expertise

You need to find serious journalistic talent – people who can sustain an argument and get to grips with the most complex subjects; writers who can distil the most powerful storyline from a mass of facts and data. But they also need to be pragmatic and commercially minded; a great writer who cannot get to grips with your marketing and brand objectives is of no use to you.

Five biggest thought leadership pitfalls

We’ve shared what we view to be thought leadership best practices, but what about some common mistakes to avoid? Below are five pitfalls to be wary of:

1. The research is not credible

Research is the backbone of original thought leadership, whether it be quantitative, qualitative, or something a little more technical. Our research says that poor research is the number one complaint from audiences, and is a huge factor in whether or not thought leadership makes an impact. Don’t let your research let you down; ensure that it matches up to the quality of the content you produce.

2. Uninspiring visuals

Visual storytelling and information design are key. Not only does your content need to stand out in an ocean of B2B content, but you also need to bring your data to life. Interesting data visualisation is just as important as visual storytelling when it comes to making your thought leadership engaging.

3. It lacks practical guidance

Actionable insight is what drives thought leadership. Companies need to provide solutions to their clients using campaigns that hook the audience, and thought leadership is no different. If there are no key takeaways, what’s making the readers come back for another helping?

4. The report is boring and predictable

The staid, long-form white paper is dead, but you can still make your long-form content work well – even in PDF form, for example. Make sure that your content is laced with interesting narrative and storytelling. Your copy should be a joy to read – not a chore.

5. The conclusions are expected or uninspiring

Your concluding comments knit your thought leadership campaign together, and will linger in your readers’ minds longest – ideally. Make sure that your conclusion isn’t too heavy; reflect on the points made rather than introducing new ideas. It should round off your campaign with key takeaways and an inspiring call-to-action to ensure maximum resonance.

Eddie Bowman, director of marketing and business development at law firm Simmons & Simmons, shares how he gets the most out of his thought leadership, and what to avoid.

How can our thought leadership expertise help you?

Our founders gained their experience working at some of the world’s most prestigious publishers, including The Economist and The Financial Times, before forming Longitude, a specialist thought leadership agency that does things differently.

Our top-class editors, research professionals and planners are what set us apart. Our collective experience of producing high-impact campaigns for more than 50 of the world’s most respected brands makes us an authority in our field.

How advanced is your thought leadership?

Take our test to find out how you rank on our maturity scale

The bar for success is rising, and the demands are reshaping the marketing and thought leadership function.

We created this simple assessment to gauge your knowledge, skills and understanding of the fundamentals of thought leadership. Based on your score, we highlight your strengths and weaknesses and make recommendations on where best to focus your energy to make your thought leadership more effective.

Click here to take the test.